Workforce Enablement & Training
Training built from the tasks each role performs
When a team is handed a new system or an approved AI tool, Wallis Consulting writes the course, teaches the first classes, and prepares the client’s own instructors to teach it from then on. The approach fits agencies and prime contractors that need training to keep running once the rollout ends.
Where each course starts
We build each course from a list of the decisions a role makes with the system, paired with the policy that governs each one: whether an output can be acted on, for example, or when a case has to go to someone else. Austin drafts the list with the supervisors of that role, working from their written procedures and from watching the role at work, and the supervisors confirm it before any module is written.
Each module then covers one decision on the confirmed list, and its assessment tests that decision. The Perspectives note on AI workforce curriculum cites the NIST guidance behind this approach.
What we build
- AI literacy curriculum for technical and operational teams
- A course on the specific AI tools a team is approved to use, covering how to check their output and when the organization’s AI policy requires a person to review or escalate it.
- Curriculum development for technical programs and new systems
- An instructor guide, learner workbook, exercises, and module assessments, written from the tasks each role will perform in the new system.
- Instructor-led courses and train-the-trainer sessions
- Session plans and slides for each class, and the observation checklist used in train-the-trainer sessions to record when each of the client’s instructors is ready to teach without support.
- Knowledge management and sustainment documentation
- Written procedures and quick-reference guides for the tasks the course covers, each with a named owner who updates it when the system or policy changes.
How it is delivered
For the first classes of a new course, Austin teaches from the same instructor guide the client will keep. The client’s instructors then go through train-the-trainer sessions and teach the course with Austin observing, until they can run it on their own. At handoff, the client receives every course file in a format its own people can edit: the instructor guide, learner materials, assessments, and reference documentation.
Austin’s prior industry roles included operator training and Tier 1–3 program support on public-sector programs. His full background is on the About page.
Founder’s prior-role experience; not engagements of Wallis Consulting LLC.
Tell us which system or policy your teams are adopting and who needs to learn it; Austin replies within one business day.